CX Trends 2022 Unlock growth with customer service Get the report

Championsofcustomerservice

Champions
ofcustomerno-hasslenot waiting onsocialextra sauceactually havingcustomer
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Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

CX Trends 2022

Improve your bottom line

Gain access to in-depth research, actionable insights, and the right strategies to unlock growth with customer service.

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SALES TRENDS REPORT

5 top sales trends for 2021

See the five emerging trends helping sales leaders build a modern sales organization.

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Feature updates

This is What’s New

Learn how to unlock growth with Zendesk.

Explore features

Where good conversations become great experiences

To make customers happy, you need conversational experiences—connected communication across any channel.

Service
Sales
Example conversation in product

Give customers the best support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

Logo: Squarespace

“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”

Raphael Fontes

Vice President of Customer Operations at Squarespace

Stylized product screenshot

Win prospects over

Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. It’s kind of a big deal.

Logo: Staples

“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”

Simon Rodrigue

Senior Vice President and Chief Digital Officer

Customize your customer experience

Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.

#1 in Digital Customer Service use case by

Logo: Gartner
“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“

Tim Sulzberger

Service Design and Innovation Manager at REA Group

“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“

Rahul Subramaniam

CEO at DevFactory

“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“

François Picard

Head of Operations at ShopBack

Photo: Customer Experience
Photo: Customer Experience
Photo: Customer Experience

The best customer experiences are built with Zendesk

The companies you use, use Zendesk

See all customer stories

Gartner, Critical Capabilities for the CRM Customer Engagement Center, 8 June 2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permissions. All rights reserved.

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