Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
CX Trends 2022
Improve your bottom line
Gain access to in-depth research, actionable insights, and the right strategies to unlock growth with customer service.Read the report
SALES TRENDS REPORT
5 top sales trends for 2021
See the five emerging trends helping sales leaders build a modern sales organization.Read on
This is What’s New
Learn how to unlock growth with Zendesk.Explore features
Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”
Win prospects over
Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. It’s kind of a big deal.
“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”
Customize your customer experience
Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“
“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“
“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“
There’s more where that came from
- How to provide great social media customer service
- What is customer experience? (And how to deliver great CX)
- 3 customer service metrics that matter
- Customer support definition for 2021
- What is a sales CRM?
- Sales process fundamentals
- Customer service definition, skills, and important qualities for 2022
- 5 of the best knowledge management examples