Customer expectations are always evolving—and so is your business. That is why enterprise customer service software needs to be flexible. Whether you are a high-growth innovator or an established company undergoing transformation, we can help.
Great customer service is all about having a personal touch. As an enterprise organisation with a large, diverse customer base, you need tools that can do it all—segment, personalize and respond to customers on their preferred channels so you can maintain loyalty for the long haul.
A large, dispersed company means managing multiple agents and their many unique skill sets. Zendesk gives you the flexibility to customize your support solution with tools like advanced workflow capabilities and AI-powered automation and self-service—which means tickets get to the right agents, and agents have the knowledge they need to solve any problem.
The bigger the company, the more complex your operations are. Integrate your tools, data and communications across all departments for smoother customer interactions and less miscommunications.
Our customer service and engagement platform helps forward-thinking enterprises create the best possible experiences. We deliver the right balance of simplicity and sophistication to align teams and technology around what matters most—your customer.
16
global offices
99.9%
uptime SLA*
Reliability and transparency you can rely on
4.75B
interactions processed annually
GDPR
Zendesk products support GDPR compliance
Security made for the enterprise
See what analysts
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* Available through the Customer Priority Support Add-on
** Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Customise your support and configure any workflow at scale. Zendesk puts all your interactions in one place, so you can provide omnichannel support at scale—be it email, chat, phone or self-service—so that conversations are seamless, personal and efficient.
Zendesk Sunshine is our open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives.
Our Zendesk Customer Experience team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience.
3,300
average monthly ticket volume
91%
CSAT
See how our customer service solutions bring an ease to the customer experience.
