What’s New at Zendesk
Keeping up with customer needs takes a high level of customer experience maturity. That is why our latest product updates and announcements are designed to put you on the path to CX success.
Available in English only.
For your customers
Make it easy for your customers
Optimise and scale your personalised messaging experiences across web, mobile and social channels.
Gain CSAT from social messaging
Collect ratings across web, mobile and social media channels – like Facebook, WhatsApp and Twitter – to get an accurate view of your customer satisfaction score.
Provide support faster with authentication
Give your agents full context and hold secure, personalised conversations with user authentication for messaging.
Learn more about user authentication
Measure your bots’ performance
Gain actionable insights into how your automated conversations are performing in Flow Builder to improve user experiences.
Discover reporting for Flow Builder
Give agents better context with attachments
Let customers share photos and files so your support teams can help debug, investigate and solve problems more efficiently.
Learn how to work with attachments
See what else is new
Check out our release notes for everything else coming to messaging this quarter:
Set your teams up for success
Supercharge team efficiency with tools designed to save time, reduce effort and improve your service quality.
Help agents faster with suggested macros
Guide your agents and expedite onboarding with automated recommendations based on your most relevant pre-written responses.
Learn more about suggested macros
Save time with Content Blocks
Create, manage and update reusable content all in one place to ensure consistent pieces of text live across multiple articles and help centres.
Learn more about Content Blocks
Optimise your help centre with reporting
Find out what your customers search for most, tailor your content, address popular concerns and fill knowledge gaps.
Learn more about analysing search results
Improve self-service with customised pages
Give your admins and developers full control to create more personalised web experiences in your help centre.
Learn more about help centre customised pages
Apply new internal workflows
Simplify collaboration by making it easy for agents to kick off a side conversation, as a child ticket or an email, through triggers that copy information from the main ticket.
Learn more about side conversation trigger actions
Learn more about child ticket enhancements
See what else is new
Check out our release notes for everything else coming to the agent and admin experience this quarter:
Keep your business in sync
Connect Zendesk with your most popular business systems to get more done, faster.
Scale smarter with collaboration tools
Integrate Slack, Atlassian, Asana and more so your internal and external teams can easily collaborate on support tickets more efficiently. This makes managing projects across teams much easier.
Learn more about Zendesk’s collaboration tools
Consolidate workflows with Microsoft Teams
Create and update Zendesk tickets without ever leaving Microsoft Teams. This simplifies workflows, centralises information and boosts productivity. Integration coming soon.
Learn more about the new Microsoft Teams integration
Deliver face-to-face support with Zoom
Schedule meetings, share screens, make Zoom Phone calls, and access saved recordings – all from within Zendesk. Our new Zoom integration makes it easy to deliver personalised, real-time help.
Learn more about the new Zoom integration
See what else is new
Check out our release notes for everything else coming to platform this quarter:
Sell smarter, not harder
Stay focused, productive and finish the year strong with tools designed to give your sales team the edge.
Boost productivity to close deals faster
Give reps better insights into their leads and deals with task page enhancements and sequencing for contacts.
Learn more about task page enhancements
Save time by connecting your tools
Make it easier for your reps to work with newly added prebuilt apps and integrations from partners like Act-On and Myndbend.
Learn more about prebuilt apps and integrations
Get insights that drive the right action
Get better intel with additional data sets – like customised fields – in our Explore Open Beta
See what else is new
Check out our release notes for everything else coming to Sell this quarter:
What’s New webinar
Interact with our experts, ask questions and learn about the latest and greatest features from Zendesk
Available in English only.
