Learn how to carefully handle abusive customers and support your team in the face of conflict.
Declining a customer’s request politely and confidently can turn a difficult situation into a positive one. Here are some best practices for when you have to say no to a customer.
Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.
The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.
How well do you know your customers? Use customer analytics to gain a deeper understanding of your audience so you can make smarter business decisions and improve CX.
Help your sales development representative team shine with these hiring and management best practices.
Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.
Value chain analysis (VCA) allows you to increase your company’s profit margin through deep-level understanding of its inner workings.
Not sure what counts as sales experience? Here's how to gauge your level of experience, what you can do with it, and how to develop your skills.
Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.
Welcome Zendesk's new CPO!
Building customer trust is never a one-and-done job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.
Interactions where people feel equally immersed help build high-trust, happier, and better-performing employees. Here are a few ways to foster immersion.
Guides, research, and more
Our free ebook describes how to bring your sales and service teams together so you can drive business growth.
Learn how Vimeo empowered agents with the tools they needed to enhance productivity and the customer experience.
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
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Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace.…
Learn how to create meaningful connections and relationships with prospects and clients.
Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.
Are your lead magnets attracting the right customers? Here are a few tips to make them even more powerful and grow your audience.
No matter what industry you’re in, you can learn how to sell anything. Start selling like a star sales rep by following the best tips of the trade.
With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.
Time is money—don’t let tire kickers take either from your sales team. Here’s how to spot and convert the trickiest prospects in the industry.