Dealing with abusive customers: 3 ways to have your team’s back Article

Dealing with abusive customers: 3 ways to have your team’s back

Learn how to carefully handle abusive customers and support your team in the face of conflict.

Service

How to say no to a customer: 3 ways to maintain the relationship Article

How to say no to a customer: 3 ways to maintain the relationship

Declining a customer’s request politely and confidently can turn a difficult situation into a positive one. Here are some best practices for when you have to say no to a customer.

How to launch a digital customer experience transformation Article

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

What is customer experience optimization? (+3 actionable tips) Article

What is customer experience optimization? (+3 actionable tips)

The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.

Customer analytics 101: How to make the most of your data Article

Customer analytics 101: How to make the most of your data

How well do you know your customers? Use customer analytics to gain a deeper understanding of your audience so you can make smarter business decisions and improve CX.

Sales

Sales development representative: SDR sales role guide Article

Sales development representative: SDR sales role guide

Help your sales development representative team shine with these hiring and management best practices.

What exactly is direct selling? | A direct sales explainer Article

What exactly is direct selling? | A direct sales explainer

Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.

Value chain analysis how-to: Definition, examples, and guide Article

Value chain analysis how-to: Definition, examples, and guide

Value chain analysis (VCA) allows you to increase your company’s profit margin through deep-level understanding of its inner workings.

What is sales experience? Resume + interview examples Article

What is sales experience? Resume + interview examples

Not sure what counts as sales experience? Here's how to gauge your level of experience, what you can do with it, and how to develop your skills.

Culture

Why creative bot names help build your brand—and better customer relationships Article

Why creative bot names help build your brand—and better customer relationships

Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.

Andee Nieto joins Zendesk as its new Chief People Officer Article

Andee Nieto joins Zendesk as its new Chief People Officer

Welcome Zendesk's new CPO!

What does digital trust look like today? Article

What does digital trust look like today?

Building customer trust is never a one-and-done job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.

The organizational ties that bind: How we bond when working remotely Article

The organizational ties that bind: How we bond when working remotely

Interactions where people feel equally immersed help build high-trust, happier, and better-performing employees. Here are a few ways to foster immersion.

Guides, research, and more

Breaking down the silos between sales and service White Paper

Breaking down the silos between sales and service

Our free ebook describes how to bring your sales and service teams together so you can drive business growth.

Zendesk provides Vimeo with a flexible solution to easily scale customer support operations White Paper

Zendesk provides Vimeo with a flexible solution to easily scale customer support operations

Learn how Vimeo empowered agents with the tools they needed to enhance productivity and the customer experience.

Forrester Consulting TEI study evaluates the ROI of Zendesk White Paper

Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.

Latest stories

Article

Looking ahead to the future

The future of building successful businesses is rooted in how deeply they understand their customers as…

Closing the gender gap in customer service leadership roles Article

Closing the gender gap in customer service leadership roles

Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace.…

Relationship selling process and techniques | A complete guide Article

Relationship selling process and techniques | A complete guide

Learn how to create meaningful connections and relationships with prospects and clients.

What is the buyer’s journey? Definition, stages, and examples Article

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

What is a lead magnet? The ultimate guide (+10 examples) Article

What is a lead magnet? The ultimate guide (+10 examples)

Are your lead magnets attracting the right customers? Here are a few tips to make them even more powerful and grow your audience.

How to sell anything: 11 proven, easy sales tips Article

How to sell anything: 11 proven, easy sales tips

No matter what industry you’re in, you can learn how to sell anything. Start selling like a star sales rep by following the best tips of the trade.

How to craft a foolproof go-to-market strategy (+ examples) Article

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

Tire kicker meaning in sales | Spot and convert tire kickers Article

Tire kicker meaning in sales | Spot and convert tire kickers

Time is money—don’t let tire kickers take either from your sales team. Here’s how to spot and convert the trickiest prospects in the industry.