Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

Article

Why creative bot names help build your brand—and better customer relationships

Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.

Latest stories

Closing the gender gap in customer service leadership roles Article

Closing the gender gap in customer service leadership roles

Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace.…

Andee Nieto joins Zendesk as its new Chief People Officer Article

Andee Nieto joins Zendesk as its new Chief People Officer

Welcome Zendesk's new CPO!

What does digital trust look like today? Article

What does digital trust look like today?

Building customer trust is never a one-and-done job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.

The organizational ties that bind: How we bond when working remotely Article

The organizational ties that bind: How we bond when working remotely

Interactions where people feel equally immersed help build high-trust, happier, and better-performing employees. Here are a few ways to foster immersion.

Working toward equality for mental health in an unequal world Article

Working toward equality for mental health in an unequal world

World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.

Zendesk’s 2020 global impact report Article

Zendesk’s 2020 global impact report

Sharing our commitment to building a diverse and creative company that stands for empathy, equity, and being a good neighbor to the communities we serve.

Strategies for ‘going extreme’ and staying at the top: A CX Moment with Sarah Robb O’Hagan Article

Strategies for ‘going extreme’ and staying at the top: A CX Moment with Sarah Robb O’Hagan

Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.

Why gender equality in the workplace isn’t just a problem for women Article

Why gender equality in the workplace isn’t just a problem for women

In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.