Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Article

How to say no to a customer: 3 ways to maintain the relationship

Declining a customer’s request politely and confidently can turn a difficult situation into a positive one. Here are some best practices for when you have to say no to a customer.

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Breaking down the silos between sales and service White Paper

Breaking down the silos between sales and service

Our free ebook describes how to bring your sales and service teams together so you can drive business growth.

How to launch a digital customer experience transformation Article

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

What is customer experience optimization? (+3 actionable tips) Article

What is customer experience optimization? (+3 actionable tips)

The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.

Customer analytics 101: How to make the most of your data Article

Customer analytics 101: How to make the most of your data

How well do you know your customers? Use customer analytics to gain a deeper understanding of your audience so you can make smarter business decisions and improve CX.

Dealing with abusive customers: 3 ways to have your team’s back Article

Dealing with abusive customers: 3 ways to have your team’s back

Learn how to carefully handle abusive customers and support your team in the face of conflict.

New year, new integrations Article

New year, new integrations

New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

EU-US data transfers after <em>Schrems II</em> Article

EU-US data transfers after Schrems II

Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.

Here’s why you should be investing more in customer service Article

Here’s why you should be investing more in customer service

According to our research, standout customer service can change anyone's mind—even your most upset customers.