Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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What is a knowledge base? The essential tool you’re missing

Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.

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Chatbots vs. conversational AI: What’s the difference? Article

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

What is a ticketing system? (+3 ways companies use them) Article

What is a ticketing system? (+3 ways companies use them)

Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.

Why companies migrate help desk software and how to do it right Article

Why companies migrate help desk software and how to do it right

Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.

How to use Facebook chatbots to improve customer service Article

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

3 essential customer service tips that SaaS startups need to know Article

3 essential customer service tips that SaaS startups need to know

Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.

Guide to the Zendesk Marketplace Guide

Guide to the Zendesk Marketplace

Give your customer service team a boost with pre-built apps and integrations.

Contact management 101: A guide for sales and support teams Article

Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

Difference between WhatsApp and WhatsApp Business Article

Difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.