Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.
Brand evangelism can be priceless. But earning that kind of brand trust and enthusiasm doesn't come without a lot of investment.
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
How Wool and the Gang made knitting cool in a digital-first world.
Research reveals that, for the first time, consumers’ new leading value is equality.
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
Amidst industry upheaval, a focus on the customer experience is a mainstay.
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…