Artificial intelligence

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Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

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Conversational UX: A beginner’s guide (+5 best practices) Article

Conversational UX: A beginner’s guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.

3 ways to provide an AI customer experience Article

3 ways to provide an AI customer experience

Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.

Travel chatbots: Top examples that travelers and businesses love Article

Travel chatbots: Top examples that travelers and businesses love

As travel comes back, your guests expect more. AI-powered chatbots can reduce stress for your agents and help customers at every step.

How to use Facebook chatbots to improve customer service Article

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

Conversational marketing: Answering your 9 biggest questions Article

Conversational marketing: Answering your 9 biggest questions

A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.

Understanding enterprise chatbots: Why and how to use them for support Article

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

What is conversational AI and how does it work? Article

What is conversational AI and how does it work?

A growing number of customers today prefer interacting with chatbots over live agents. Learn how to leverage conversational AI to improve your customer support efforts.

What is a chatbot? Types of chatbots and how they work Article

What is a chatbot? Types of chatbots and how they work

Interactions with chatbots jumped 81 percent in 2020. But what, exactly, is a chatbot and how do chatbots work?