Internal help desk

Zendesk for work

We can't stop employees from creating tickets, but we can help you manage their requests. Our help desk solution simplifies support and makes information sharing easy.

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Trusted by leading brands

Simplify your internal support

Be as helpful to your employees as you are to your customers. Zendesk for work keeps employee requests organised and prioritised, freeing internal teams to focus on big-picture tasks.

A friendlier approach to internal service

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Automate your HR and IT flows

Support your internal support teams with AI, automations and workflows — deflecting more tickets and speeding up resolution times.

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Tap your team's expertise

Create a knowledge centre to help your employees find critical information on their own, saving time for your IT and HR teams.

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Keep an eye on support trends

Analyse requests to uncover trends and improve your employee support system.

Automate your HR and IT flows

Support your internal support teams with AI, automations and workflows — deflecting more tickets and speeding up resolution times.

Tap your team's expertise

Create a knowledge centre to help your employees find critical information on their own, saving time for your IT and HR teams.

Keep an eye on support trends

Analyse requests to uncover trends and improve your employee support system.

The flexible solution for HR and IT teams

Zendesk serves internal teams of all stripes. Choose your use case and take a tour — or browse the FAQs for even more information.

Zendesk for IT
Zendesk for HR

Bring order to your service requests

Your team doesn’t need overly complex ITSM solutions. They need something simple, reliable and intuitive. Whether you're looking for basic service desk capabilities or something more, Zendesk for work is easy to use and quick to set up.

Zendesk for IT

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The human-centred helpdesk

Empower your HR team with a support platform that requires zero code or engineering help. Use Zendesk out-of-the-box, or customise with the HR tools in our marketplace — like Okta, Jira and approval tracking.

Zendesk for HR

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Interactive tour

With Zendesk, your help desk can access apps, systems and integrations for change management, asset management, team collaboration and more — all from one central place. In the interactive demo, we'll guide you through the key components that make up the help desk experience.

Interactive tour

With Zendesk, your help desk can access apps, systems and integrations for change management, asset management, team collaboration and more — all from one central place. In the interactive demo, we'll guide you through the key components that make up the help desk experience.

The Zendesk Marketplace

Apps that help you scale

Choose the internal support system you need now and add apps from the Zendesk Marketplace as your business expands.

Visit the app marketplace

For HR teams

Connect popular apps like Slack and Zoom to reduce system switching.

For IT teams

Gain visibility into asset management with apps like Oomnitza and EZOfficeInventory.

For all teams

Build custom processes and manage your workflow with apps such as Myndbend and SweetHawk.

Homebridge uses Zendesk to power internal operations

"People kept using it, and kept giving raving, positive reviews — everyone from the account executives, brokers and the B2B partners that they supported... It was a good fit, so we started bringing in other groups to Zendesk."

Ben Chapman

Director of Client-Facing Experience and Analytics at Homebridge

4 months

Time to value

23%

Increase in efficency

14

Internal departments using Zendesk